Family Store Assistant
Customer service superstar?
Want to create value from donated goods?
Make a difference in your community
About the role:
This role is critical to our store's success and is primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits.
We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area.
You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.
Key Responsibilities:
Providing excellent customer service to customers and donors
Receiving, sorting, pricing and merchandising donated goods
Processing sales and general money handling, including end of day cash up with accuracy and efficiency
As part of the team, ensure the store is well presented, well stocked and tidy
Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls
Contribute to a positive team culture and general duties of the Family Stores as required.
Person Specification:
Excellent Customers service skills, with sound judgement and the ability to de-escalate situations if necessary
Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds
Physically fit and capable of regular lifting - this is a daily part of the role
Capable of using various retail and communications technology such as point of sale software and tablets
Self-managing, able to keep to task and re-prioritise as required whilst under pressure
A clear communicator, both verbally and written
An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army
Be comfortable working within set procedures but able to apply sound judgement when initiative is required.
Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.
Hours of work: This role is a Permanent part-time role at 6 hours per week. Please note that Family stores operate on some public holidays.
The starting hourly rate for this role will be $27.80.
The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.
HOW TO APPLY: More details and application via Trade Me here.